Privacy Policy

Walk Tools, Inc. ("Walk Tools," "we," "us," or "our") operates the Walk Tools platform — a field inspection and site walk management service available at walktools.com and via our mobile applications. This Privacy Policy explains how we handle the personal data of visitors, account holders, and end users of our platform.

If you have questions about this policy, contact us at privacy@walktools.com.

We collect the following categories of information:

• Account information. Name, email address, company name, job title, and password when you register.
• Walk and inspection data. Notes, photos, videos, issue tags, asset records, and location metadata you capture during site walks.
• Usage data. Pages visited, features used, session duration, device type, browser, and IP address, collected through server logs and analytics.
• Payment information. Billing name, address, and the last four digits of your card. Full payment card details are handled directly by our payment processor and are never stored on our servers.
• Communications. Emails or messages you send to our support team.

We use the data we collect to:

• Provide, operate, and improve the Walk Tools platform.
• Authenticate your identity and manage your account.
• Process payments and send billing-related communications.
• Send product updates, security alerts, and administrative notices.
• Respond to your support requests and questions.
• Analyze aggregated, de-identified usage patterns to improve features and fix bugs.
• Comply with applicable laws and enforce our Terms of Service.

We do not use your inspection data, photos, or field notes to train machine learning models, serve advertising, or for any purpose other than delivering the service to you.

We do not sell your personal data. We share data only in the following circumstances:

• Service providers. Trusted vendors who help us operate the platform (cloud hosting, payment processing, error monitoring) under strict data processing agreements.
• Your organization. If your account is provisioned by an employer or team administrator, they may have access to walks and reports created under that account.
• Legal obligations. When required by law, court order, or to protect the rights, safety, or property of Walk Tools or others.
• Business transfers. In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity, subject to the same privacy commitments.

We retain your account data and inspection records for as long as your account is active. If you cancel your subscription, we retain your data for 90 days to allow you to export or restore it. After 90 days, data is permanently deleted from our systems, including backups, within 30 additional days. You may request earlier deletion at any time by contacting privacy@walktools.com.

We use industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular third-party security audits. For a detailed overview of our security practices, see our Security page.

Depending on your location, you may have the right to access, correct, export, or delete your personal data. You may also object to or restrict certain processing. To exercise any of these rights, email privacy@walktools.com with your request. We will respond within 30 days.

If you are located in the European Economic Area, the United Kingdom, or California, additional rights and disclosures may apply under GDPR or CCPA. Please contact us for details.

We use strictly necessary cookies to keep you logged in and maintain session state. We use analytics cookies (with your consent where required by law) to understand how the platform is used. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings; disabling cookies may affect certain platform features.

We may update this policy from time to time. When we make material changes, we will notify you by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

Walk Tools, Inc. · Privacy Team · privacy@walktools.com